Privacy Policy for Sfax Car Hub
Last updated: July 2026.
Sfax Car Hub provides an online car rental comparison and booking experience for Sfax, Tunisia. This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you browse the website, use the booking widget, request airport or hotel delivery, contact us by email, or complete a rental reservation with a partner rental company.
1. Data controller and contact point
- checkWebsite operator: Sfax Car Hub.
- checkService area: car rental comparison and booking support in Sfax, including Sfax-Thyna International Airport (SFA).
- checkContact email: book@sfaxcarhub.com.
- checkRole: Sfax Car Hub acts as an online aggregator. The selected rental supplier may act as a separate controller for vehicle pickup, rental agreement, deposit conditions, insurance, and driver checks.
2. Information we may collect
- checkIdentity details: full name, passenger or driver name, age range, country of residence, and similar details entered during the booking process.
- checkContact details: email address, phone number, messenger contact, and communication preferences used to send booking confirmations and support replies.
- checkRental details: pickup and return locations, dates and times, selected car category, selected model or similar model, gearbox, mileage, fuel policy, child seat, extra driver, insurance, full coverage, no deposit, no credit card, debit card, and cash payment options.
- checkBooking and payment status: reservation number, voucher status, prepayment confirmation, cancellation status, and supplier confirmation details. We do not intentionally store full bank card numbers on this website.
- checkSupport data: emails sent to book@sfaxcarhub.com, questions about car rental in Sfax, delivery requests, airport pickup requests, and any documents or screenshots you voluntarily attach.
- checkTechnical data: IP address, browser type, device type, operating system, language, referring page, pages viewed, clicks, approximate location, session duration, and error logs.
3. How we use information
- checkTo show available car rental offers in Sfax and compare prices from local and international rental partners.
- checkTo process booking requests, send vouchers, confirm pickup instructions, and support airport or hotel delivery.
- checkTo help match users with no deposit, no credit card, debit card, cash payment, insurance, and full coverage rental options.
- checkTo answer support questions, investigate booking issues, process cancellation requests, and communicate with rental suppliers.
- checkTo maintain website security, prevent spam or misuse, debug technical problems, and improve page performance.
- checkTo measure website usage with analytics tools and improve the content, booking flow, and search visibility of the site.
4. Legal basis for processing
- checkContract or pre-contract steps: when information is needed to search, reserve, confirm, amend, or cancel a car rental booking.
- checkLegitimate interest: for website security, fraud prevention, analytics, service improvement, supplier communication, and customer support.
- checkConsent: where consent is required for optional cookies, analytics settings, marketing communication, or optional extras in the booking flow.
- checkLegal obligation: where records must be kept or shared to comply with accounting, tax, dispute, consumer protection, or lawful authority requests.
5. Booking widget and rental partners
The booking widget on this website is provided by LocalRent or its related booking infrastructure. When you use the widget, information you enter may be processed by the booking provider and by the selected rental company. Their systems may handle availability, prepayment, voucher generation, supplier confirmation, and cancellation rules.
- checkRental partners may ask to verify your driving licence, passport or ID, age, driving experience, and rental eligibility at pickup.
- checkRental partners may process data needed for the rental agreement, insurance coverage, vehicle handover, traffic fines, damage claims, fuel policy, or late return handling.
- checkIf you select no deposit or no credit card offers, the final conditions are still governed by the chosen supplier terms shown before booking.
6. Cookies and analytics
Cookies and similar technologies may be used to make the website work, remember technical preferences, measure traffic, protect the service, and understand how visitors interact with the booking flow.
- checkEssential cookies: required for core website functions and booking widget operation.
- checkAnalytics cookies: used by Yandex Metrika to collect website usage data such as visited pages, clicks, device type, referrer, approximate location, and session behavior.
- checkPreference data: may be used to remember language, route, dates, or previous search details when supported by the booking tool.
- checkCookie control: you can restrict or delete cookies in your browser settings. Some booking features may work less smoothly if cookies are disabled.
7. Who may receive data
- checkBooking technology providers that operate the rental search and reservation widget.
- checkLocal or international rental companies selected by the user for vehicle pickup and rental agreement handling.
- checkPayment processors involved in reservation prepayments or related transaction checks.
- checkAnalytics and technical service providers that help operate, secure, measure, and improve the website.
- checkProfessional advisers, insurers, dispute resolution bodies, or authorities where disclosure is necessary or legally required.
8. International transfers
Because car rental booking infrastructure, analytics providers, hosting providers, and rental partners may operate in different countries, information may be processed outside your country of residence. Where required, appropriate safeguards are used through provider terms, contractual obligations, access controls, and security measures.
9. Data retention
- checkBooking and support records are kept only as long as reasonably necessary for reservation management, dispute handling, accounting, fraud prevention, and legal compliance.
- checkAnalytics data is retained according to the settings and policies of the analytics provider.
- checkEmail correspondence may be retained while a request is active and for a reasonable period after resolution in case follow-up is needed.
- checkWhen data is no longer needed, it is deleted, anonymised, or archived in a restricted form where deletion is not immediately possible.
10. Security measures
We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access restriction, secure provider accounts, HTTPS, limited staff access, monitoring, and supplier-side security controls. No website or online transmission can be guaranteed to be completely secure.
11. Your rights and choices
- checkRequest access to personal data connected with your booking or support request.
- checkAsk us to correct inaccurate or incomplete information.
- checkRequest deletion of data where retention is no longer required by booking, legal, accounting, fraud prevention, or dispute obligations.
- checkObject to certain processing based on legitimate interest, where applicable.
- checkWithdraw consent for optional communications or optional cookie use where processing is based on consent.
- checkContact the selected rental supplier directly for records controlled by that supplier, such as signed rental agreements, licence checks, damage reports, and traffic fine documents.
12. Children and driver eligibility
The website is intended for adults arranging vehicle rental. We do not knowingly collect personal data from children. Drivers must meet the age, licence, experience, and document requirements shown in the booking conditions and confirmed by the rental partner.
13. Changes to this policy
We may update this Privacy Policy when the website, booking tools, legal requirements, analytics settings, or supplier processes change. The updated version will be published on this page with a revised date.
14. Contact
For privacy questions, correction requests, deletion requests, booking-data questions, or concerns about how Sfax Car Hub handles information, contact us at book@sfaxcarhub.com.
